Trust & Safety
Your security is our top priority. From bank-grade encryption to direct-to-landlord rent payments, every aspect of Taartu Homes is designed to protect your data and money.
Financial Safety
We never hold your rent money. Rent payments flow directly from tenant to landlord via M-Pesa or Paystack.
We Never Hold Rent
Taartu never touches tenant payments. Rent goes directly to your M-Pesa PayBill or Paystack subaccount.
CBK Compliant
Our payment model complies with Central Bank of Kenya regulations. Simple, direct payments with no regulatory risk.
Instant Settlement
No waiting for disbursements. Your money is available immediately after tenant payment.
Our Trust Guarantee
We never touch your money. Rent payments flow directly from tenants to your M-Pesa or bank account. Taartu only facilitates the transaction and updates your dashboard.
Data Privacy & Protection
Your information is protected with enterprise-grade security. We follow international data protection standards.
How We Protect Your Data
- 256-bit SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Multi-factor authentication available
- Role-based access controls
- Automatic session timeouts
Your Rights
- Access your data anytime from your dashboard
- Export all your data in standard formats
- Request data deletion when you leave
- Control who sees your information
- Opt out of marketing communications
- Receive breach notifications within 72 hours
Enterprise Infrastructure
Built on reliable, scalable infrastructure designed for 99.9% uptime.
Cloud Hosted
Secure cloud infrastructure with automatic scaling
DDoS Protection
Advanced protection against distributed attacks
99.9% Uptime
SLA-backed reliability for critical operations
24/7 Monitoring
Round-the-clock system health monitoring
How We Communicate
Clear, secure communication you can trust.
Your Email, Your Inbox
You sign up with your own personal email. We never create email accounts for you.
System Notifications
Rent reminders, invitations, and receipts come from no-reply@taartuhomes.com.
Human Support
For help, email support@taartuhomes.com. For billing questions, email billing@taartuhomes.com.
Tip: Add no-reply@taartuhomes.com to your contacts to ensure you receive all notifications.
Regulatory Compliance
Taartu Homes is designed to help you stay compliant with Kenya's regulatory requirements.
- KRA Ready: Generate tax-compliant income reports for rental income declaration
- Data Protection Act: Compliant with Kenya's Data Protection Act 2019
- GDPR Standards: Following international data protection best practices
- CBK Guidelines: Payment model designed to comply with Central Bank regulations